Frequently Asked Questions
Everything you need to know about your next one-of-a-kind device.
What makes your smartphones 'unique' compared to standard models?
We specialize in limited-edition finishes, custom-engineered hardware modifications, and exclusive colorways that aren't available in big-box retail stores. Every device is designed to be a statement piece.
Do these custom devices come with a warranty?
Absolutely. Every smartphone purchased through us includes a comprehensive 12-month boutique warranty that covers both the original internal components and our custom exterior craftsmanship.
Will these phones work with my current network carrier?
Yes, all our devices are sold factory unlocked. They are compatible with major GSM and CDMA networks worldwide, allowing you to simply insert your SIM card and go.
How long does shipping take for custom-built orders?
Because each phone undergoes a rigorous quality inspection and custom detailing process, shipping typically takes 7-10 business days. We provide insured, signature-required delivery for your peace of mind.
What is your return policy if I change my mind?
We offer a 14-day return period for all devices in their original, pristine condition. Please note that because our items are high-value electronics, a restocking fee may apply to opened packages.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide using premium couriers like DHL and FedEx to ensure your unique device arrives safely and quickly, regardless of your location.